Store FAQs

Operating Business Hours at Loved by Chloe?

We never close. if you have sent you enquiry to us in email, Instragram, Pinterest and Facebook, We will try to reply to you as soon as we can.

Where do you ship from? When can I expect to receive my order?

All of our items are shipped from Melbourne, Australia.

If your item(s) are instock, they will ship out within 24 hours of your placed order.All orders are shipped with Australia Post Courier Service so shipping delivery times will vary depending on where you located but typically you can expect to receive your order within 3-5 days with standard post and 1-2 days with express post. You may choose the shipping options at the check out. An email will be sent to you once it has been processed with tracking number. 

What sizes do you carry?My size is unavailable, do you restock often?

Each piece varies in size range. we mainly carry size from 2 year old - 7 year old. There are some exceptions where we may carry a size smaller or larger.

Due to the unique nature of our clothing, some pieces are extremely limited. we do our best to restock every item if available, but we suggest that if you absolutely love an item and it is available in your little ones size, grab it quick!

Backorder, what does that mean?

Because we house all of our inventory, we only carry a limited quantity of each size per item. If your size is showing 'backorder' that means that the item sold out and we are in the process of restocking your size as quickly a possible  The wait will be anywhere from 1-3 weeks until we are able to ship out. Please contact us if you would like to get notified via email when the item is back in our shop and we are happy to reserve it for you.

How often do you add new items to your store?

We pride ourselves in being a small boutique and having a large selection of quality items. We get as much enjoyment out of searching for these one of a kind items as we do seeing the kids rocking them! We will continue to update our inventory with new exclusive pieces regularly. Be sure to visit our site often to keep up with our finds! Otherwise, please follow us on Instragram , Pinterest and Facebook for time to time update!

What form of payments do you accept?

We accept payment through PayPal, one of the trusted payment option available online. Paypal accepts Visa, Mastercard, Discover, American Express and Diners Club.

Do you accept orders placed outside of the Australia?

Yes, We do shipping worldwide. Please contact me if you have any enquiries.

How do we know the weigh of the item purchased?

Our boutique will automatically calculate the Australian shipping price at checkout.

 

*Please note that all prices shown are in Australia Dollars($AUD).

*Please allow 1-2cm measure error while choosing the right size for your child according to the size chart.